cancellation policy

We understand that sometimes you may need to cancel or change your booking – we kindly request 24 hours notice.

However, if you don’t provide us with 24 hours notice or you fail to turn up for your appointment, you may incur a cancellation fee (half the cost of the booking time scheduled).

running late?

We know that sometimes there is nothing you can do about being a few minutes late. Please give us the heads up by giving us a quick text or call.

Likewise, while we will always endeavour to see you at your scheduled time, when it’s us running a few minutes behind, we ask that you are equally understanding.